Privacy Policy

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This Privacy Policy describes how Greenaecleanio, operating at greenaecleanio.world, collects, uses, stores, and protects your personal information when you access our ergonomic home office guides, purchase our products including the Desk Setup Guide Bundle, Monitor Height Calibration Kit, and Complete Workspace Assessment, or otherwise interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand and applicable data protection principles.

1. Data Controller

The data controller responsible for your personal information is Greenaecleanio, located at 62 South Terrace, Darfield 7510, New Zealand. You may contact us regarding privacy matters using the contact details provided on our website. For general enquiries, you may reach us at info@greenaecleanio.world or by telephone at +64212768311.

2. Information We Collect

We collect personal information that you voluntarily provide when using our services. This may include your full name, email address, telephone number, postal address for product delivery, payment information processed through secure third-party payment providers, messages submitted through our contact form, photographs and measurements submitted for workspace assessments, and any other information you choose to share with us in connection with our ergonomic home office guides and products.

We also automatically collect certain technical information when you visit greenaecleanio.world, including your IP address, browser type and version, operating system, referring URL, pages viewed, time and date of visits, and device identifiers. This information is collected through cookies and similar technologies as described in our Cookies Policy.

3. How We Use Your Information

We use your personal information for the following purposes related to our ergonomic home office products and services:

• Processing and fulfilling orders for digital guides, physical calibration kits, and workspace assessment services
• Delivering purchased guide bundles and assessment reports via email
• Shipping physical products such as the Monitor Height Calibration Kit to your New Zealand address
• Conducting remote workspace evaluations based on photographs and measurements you submit
• Responding to your enquiries about desk setup, monitor positioning, seating, and lighting guidance
• Providing customer support and follow-up Q&A sessions included with assessment packages
• Improving our guides, products, and website content based on aggregated usage patterns
• Sending transactional communications related to your orders and account activity
• Complying with legal obligations under New Zealand law

4. Legal Basis for Processing

We process your personal data based on one or more of the following grounds: your explicit consent provided when submitting our contact form or completing a purchase, the necessity of processing to perform a contract with you for product delivery or assessment services, our legitimate interests in operating and improving our ergonomic guidance business while respecting your privacy rights, and compliance with applicable legal requirements.

5. Product-Specific Data Handling

Desk Setup Guide Bundle: When you purchase this digital product, we collect your name and email address to deliver the PDF guide and printable worksheets. No physical address is required unless you request printed materials.

Monitor Height Calibration Kit: For this physical product, we collect your name, email, phone number, and full delivery address within New Zealand. We retain order records for warranty and return processing purposes as outlined in our Return Policy.

Complete Workspace Assessment: This service requires you to submit photographs of your home office, room dimensions, and descriptions of your current equipment. We use this information solely to prepare your personalised ergonomic recommendations report. Assessment photographs are stored securely and deleted twelve months after report delivery unless you request earlier deletion or purchase additional follow-up services.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, email delivery services, shipping carriers for physical kit delivery, and website hosting providers. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Greenaecleanio, our customers, or others.

7. International Data Transfers

While Greenaecleanio is based in New Zealand, some of our service providers may process data in other countries. When personal information is transferred outside New Zealand, we ensure appropriate safeguards are in place to protect your data in accordance with the Privacy Act 2020, including contractual clauses requiring equivalent levels of data protection.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Order and transaction records are kept for seven years to comply with New Zealand tax and accounting requirements. Contact form submissions are retained for twenty-four months. Workspace assessment photographs and reports are retained for twelve months after delivery. Marketing preferences and cookie consent records are kept until you withdraw consent or request deletion.

9. Your Rights

Under the Privacy Act 2020, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your data where no longer necessary for the purposes collected, withdraw consent for processing where consent is the legal basis, object to processing based on legitimate interests, and lodge a complaint with the Office of the Privacy Commissioner of New Zealand if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details on our contact page. We will respond to your request within twenty business days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure server infrastructure, access controls limiting employee access to personal data, and regular security assessments of our systems. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

11. Children

Our ergonomic home office guides and products are intended for adults managing their own workspaces. We do not knowingly collect personal information from individuals under the age of sixteen. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, or legal requirements. The updated version will be posted on greenaecleanio.world with a revised last updated date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal data related to our ergonomic home office guides and products, please contact Greenaecleanio at 62 South Terrace, Darfield 7510, New Zealand, by phone at +64212768311, or via the contact form on our website.